Yes, we ship worldwide. Orders within the UK qualify for free delivery. For all other countries, international shipping is available with a small additional charge based on your location. Please contact our customer service team if you would like a shipping quote before placing your order.

UK orders are shipped free of charge. International shipping costs vary depending on destination and will be confirmed before dispatch.

Each piece is made especially for you and your pet. From design approval to completion, production typically takes 3–5 weeks, with shipping time added separately. During busy periods, this may vary slightly.

Before your portrait is produced, we will send you a digital preview for approval. We only proceed to printing once you are completely happy with the design.

Absolutely. You are welcome to request adjustments to expression, proportions, or small details, and we will refine the design based on your feedback.

As each piece is fully bespoke and created exclusively for you and your pet, we do not accept returns or refunds. However, if your item arrives damaged, please contact us and we will happily remake and resend a replacement at no additional cost.

Yes. All orders are shipped with tracking. You will receive your tracking number and delivery updates via email and/or text once your order has been dispatched.

Sizes vary depending on the product you choose. Full details can be found on each individual product page. If you require a custom size, please contact us before placing your order.

Yes. We use high-quality, eco-friendly resin and advanced full-colour 3D printing technology to ensure excellent durability and natural colour accuracy, making each piece suitable for long-term display and preservation.

Very much so. Our portraits and keepsakes are often chosen as birthday gifts, memorial pieces, or meaningful presents for loved ones. Each one is personal, thoughtful, and made to be treasured.

Not at all. We focus entirely on your pet. As long as the photo is clear, taken in natural light, and captured on a modern smartphone, it will work perfectly.

No special care is needed. We recommend keeping the piece away from prolonged direct sunlight or very humid environments. If needed, gently wipe with a clean, soft cloth.

We specialise exclusively in pet portraits. If you are looking for a human portrait, please visit our sister brand for more information at www.pokidol.com.

You may request changes within 24 hours of placing your order. After this time, your piece may have entered production and we cannot guarantee that changes will be possible.

Our customer service team is based in the UK and is available Monday to Friday, 9:00am – 5:00pm (GMT). We aim to respond to all email enquiries within 24 hours.

Each portrait is created by skilled sculptors using eco-friendly resin and advanced full-colour 3D printing technology. Every detail is carefully refined to capture your pet’s character, expression, and likeness with warmth and accuracy.

Yes. We love all animals and can create custom portraits for almost any species. If you are unsure, feel free to contact us before ordering.