Privacy Policy

Last updated: 26 January 2026

KITHKINS values your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data, and outlines your rights under applicable data protection laws.
This policy applies to your use of www.kithkins.com (the “Website”) and any products or services provided by KITHKINS.

1. About Us

1.1 This Website is operated by KITHKINS LTD

1.2 Company number: 16819135

1.3 Trading name: KITHKINS

1.4 Customer support email: info@kithkins.com

1.5 In this Privacy Policy, “we”, “us” and “our” refer to KITHKINS LTD.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

2.1 Information you provide to us:

• Full name
• Email address
• Billing and delivery address
• Telephone number
• Photos, descriptions and information submitted for custom orders
• Communications you send to us (for example, emails or customer service enquiries)

2.2 Information collected automatically:

• IP address
• Browser type and device information
• Pages visited, access times and browsing behaviour
• Data collected via cookies and similar technologies

3. How We Use Your Information

We process your personal data only where lawful and necessary, including for the following purposes:

• To process and fulfil your orders
• To create and deliver bespoke products
• To send order confirmations, delivery updates and customer service communications
• To provide support and respond to enquiries
• To improve our Website, products and services
• To comply with legal and regulatory obligations
• To send service-related or brand communications where you have given consent

We do not sell your personal data.

4. Custom Content and Uploaded Photos

• Any photos, text or other materials you upload are used solely to fulfil your custom order
• They are not used for marketing, promotion or public display without your explicit consent
• They are accessed only by staff or partners directly involved in production and customer support, where necessary

5. Cookies and Similar Technologies

We use cookies to ensure our Website functions properly and to improve your browsing experience. Cookies may be used to:

• Remember your preferences
• Enable shopping basket and checkout functionality
• Analyse website traffic and usage patterns

Where required by law, we will ask for your consent before using non-essential cookies. You can manage or disable cookies through your browser settings. Further details can be found in our Cookie Policy.

6. Sharing Your Information

We only share your personal data where necessary, including with:

• Payment processors and delivery providers
• Website hosting and e-commerce service providers
• Professional advisers or authorities where required by law

All third parties are required to process your data securely and only for specified purposes.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

Your data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permitted
• Restrict or object to certain processing activities
• Request data portability
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we recommend reviewing their privacy policies separately.

10. Children’s Privacy

Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have done so in error, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page and will apply from the date shown below.

12. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or your personal data, please contact us at: contact@kithkins.com